September 23, 2013

North Carolina introduces troublesome new student/parent portal

Michael Lyday
Staff Writer


At the beginning of the 2013-2014 school year, Wake County changed its student/parent portal from the Student/Parent Access Network, or SPAN, to the PowerSchool program. These programs permit teachers to enter grades into the online grade book which can be seen through a student or parent account, allowing the users to stay up to date with the student’s work and grades. It also aids in the scheduling process by generating student schedules. Although both systems had the same function, the switch was made to bring in a more contemporary system.

Unfortunately, the switch was not free of trouble. “It was very difficult and not as smooth as we hoped,” said Apex principal Matthew Wight. “Switching from SPAN to a new system made the scheduling process very hard.” The switch from programs jumbled up some student schedules and even left some classes that the students signed up for out of the schedule altogether. “We had more scheduling problems than we had ever had before,” Wight said.

Teachers also had trouble with the new system. The system was down three of five days last week, making it hard for teachers to enter grades. “It was down until five one day, so I had to stay until seven to enter grades,” said science teacher Carolynn Thomason. “Using the features even with training has also been a problem.”

The events that set the change into motion started three years ago. The state of North Carolina won the “Race to the Top” competition, a federal program made to incentivize states with schools that “spur classroom innovation.” The state won $400 million over four years and used some of that money to put in place a statewide student/parent portal program. The state chose the PowerSchool program and implemented it this past summer.


Despite the rough switching process, schools are optimistic about this new program’s long term effects. The issues with the system’s reliability are expected to go down with time. The new system also builds upon what SPAN accomplished, while introducing new concepts, like an iPhone app. In regards to the future, Wight said, “We think that the new program will eventually be a good system to have in place.”